Member Management

Your Members, Fully Managed

BoxPlanner handles the entire member lifecycle — from the moment someone signs up to managing their contracts, payments, and daily interactions with your box.

Member Profiles & Roles

  • Self-service sign-up — new members register themselves, reducing admin work
  • Role management — assign roles like Owner, Coach, Trainer, or Member with granular permissions
  • Profile self-management — members update their own contact info, preferences, and photos
  • Member directory — searchable list with status, roles, and activity overview
  • Related users — link family members or training partners to shared accounts

Contracts & Subscriptions

  • Flexible contracts — create membership plans with custom durations, billing cycles, and pricing
  • X-Card contracts — punch-card style memberships with a set number of classes (e.g., 10-card, 20-card)
  • Track limitations — restrict contracts to specific program tracks (e.g., specialty classes only)
  • Auto-renewal — contracts automatically renew with payment generation
  • Customer cancellation — members can cancel their own subscriptions
  • Attendance cycles — limit class attendance per week or month
  • Subscription management — members can view, start, and cancel subscriptions
  • SEPA direct debit — automated recurring payments via SEPA mandate
  • Stripe integration — online payments with automatic invoicing
  • Contract templates — reusable templates for standard membership types
  • User contract overview — track active, expired, and pending contracts per member

Payments & Accounting

  • Payment tracking — full history of all member payments with status
  • SEPA XML export — semi-automatic billing through SEPA XML export for European banks
  • QR code payments — quick in-person payments via QR code scan
  • Google Pay / Apple Pay — contactless payment options through Stripe
  • Product sales — sell gear, supplements, and merchandise with inventory tracking
  • Multi-currency support — handle payments in different currencies
  • Box accounting dashboard — revenue overview, payment reports, and financial summaries
  • Payment fee transparency — configurable Stripe processing fees shown to members

Third-Party Integrations

  • Wellpass (Urban Sports Club) — verify Wellpass memberships and manage check-ins
  • Wellhub (Gympass) — integrated Gympass member validation
  • Apple / Google / Facebook login — social sign-in for frictionless onboarding
  • Coach reports — AI-powered attendance and performance reports for your coaching team

Admin Tools

  • Admin dashboard — overview of sign-ups, active members, and key metrics
  • Bulk user management — manage multiple members efficiently
  • User payment history — detailed payment view per member
  • Participation log — detailed view of each member's attended, registered, waitlisted, and late-cancelled classes
  • Check-in kiosk — dedicated kiosk mode for self-service check-in at the door
  • News & announcements — push updates to all members
  • Check-in management — QR code check-ins with attendance tracking
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